Trust Center
In plain terms: This is the single reference point for all trust-related information about RunbridgeAI. If you are conducting an enterprise evaluation or vendor security review, start here.
Security & Compliance
RunbridgeAI is committed to maintaining industry-standard security practices across our infrastructure and operations. Formal certifications have not yet been initiated; we will update this page as progress is made.
| Area | Current Status |
|---|---|
| Encryption in transit | TLS 1.2+ enforced |
We do not claim certifications we have not received. If you need to complete a security questionnaire or conduct vendor due diligence, contact us at product@runbridge.ai.
Availability & Reliability
Our core API gateway targets 99.9% monthly uptime. We provide real-time status monitoring and a public incident history.
- Live status and incident log → status.runbridge.ai
- Uptime commitment, downtime definition, and credit policy → SLA & Service Availability
Privacy & Data
We do not use your API request data to train models. Data handling practices, retention periods, and your rights as a user or data controller are fully documented below.
- Data retention periods and deletion policy → Data Retention Policy
- Privacy and security FAQ → Privacy & Security
- API key security guidance → API Key Security Guide
Billing & Refunds
RunbridgeAI operates on a prepaid credit model. Our billing policies cover standard refunds, failed generation handling, and promotional credit terms.
- Refund eligibility and process → Billing & Refund Policy
- How failed or incomplete generations are charged → Failed Generation Billing
Support
For assistance, reach us through our support portal or via email at product@runbridge.ai.
- Get help and contact support → Support
- Enterprise procurement questions → Enterprise FAQ
What RunbridgeAI Does Not Claim
In the interest of transparency, we want to be explicit about what this page is not:
- We do not display customer logos without explicit written permission.
- We do not publish testimonials that have not been verified.
- We do not imply compliance certifications that are pending or not yet obtained.
- This page reflects our current operational state, not a roadmap of aspirations.
Security & Compliance Inquiries
If you are conducting a vendor security review, need to complete a security questionnaire, or have questions not covered by the documents above:
- Email: product@runbridge.ai
- Response time: Security and compliance inquiries are responded to within 3 business days
Last updated: June 2, 2026